If your Smart Screw-in Type light isn't operating correctly we first need to determine if it is the light, control box or both not working.
Here are some issues that may pertain to your situation and help to troubleshoot the problem.
Issue 1: Light doesn't turn on
Follow the below steps to determine why your SMART Screw-in Type Pool or Spa light is not coming on.
1) Check to be sure all junction box openings are sealed with silicone caulk to prevent water, debris and insects from getting inside which will cause damage to the wires or circuitry.
2) Check to see if your GFCI or breaker has tripped
3) Check to see if you have power coming into the SMART Screw-in type light control box with a voltage meter. Power should be 110V going into the box.
4) Check to see if you have power coming out of the SMART Screw-in type light control box with a voltage meter. Power should be 12V coming out of the box.
5) If you do not have power coming out of the SMART Screw-in type light control box, open the box to see if water has leaked inside.
6) Check the light fixture to see if water has leaked inside. This will short out the bulb or trip the GFCI or breaker.
7) Check to be sure the light is screwed down tight. If the light is not screwed down tight enough to make contact at the base of the fixture it will not receive power. This can happen if the light is a tight fit in the fixture. Remove and open the fixture. Try giving the light a little extra turn to see if this resolves the issue. NOTE: test the light on the surface to see if it comes on before sealing the fixture and submerging.
Issue 2: Light will not connect to Wi-Fi
NOTE: Please be sure you have successfully completed all 14 steps for downloading and syncing the light to the app per the instructions that came with your light. If a step was overlooked the light will not connect to the app when you try to "add device". If you feel a step has been missed you can delete the Life-Bulb app from your smartphone, download the app again and repeat the steps. If you no longer have the instructions that came with your light you can click on this link. https://nomoregreen.com/pages/smartbulb
Your smartphone and control box need to be within Wi-Fi range. If you receive one of the below messages, your control box and/or smart phone is too far away from your router to pick up your Wi-Fi signal. Since your control box is now mounted to the wall you will need to move the router closer to your control box until it detects the light (device). If you are unable to move the router closer you will need to add a Wi-Fi extender or Mesh Network to expand the Wi-Fi signal.
1) “Network is unavailable, please check the network”
2) ” RF-POOL” or “Life-Bulb” is not showing up on the app
3) “Device Adding Timeout” NOTE: If you receive this message it could also be due to an insufficient password that was entered in step 13. The app will still try to connect the device even with an incorrect password. You will not receive an “incorrect” password notification. Exit out of the screen by clicking the “X” in the upper left corner of the screen. Click on “add device” again and enter the correct password”.
If the error message continues you will need to do the following steps to verify that your password is correct.
1) Go to your Wi-Fi settings on your smartphone
2) Find your network name for the router
3) Tap on “forget this device”
4) Tap on your network name under “NETWORKS”
5) Enter your password to reestablish the network
6) Try adding the device (Smart Bulb) again
Issue 3: Light is not responding correctly to the app and/or remote.
If you previously pressed the “exit” button on the control box your light has switched to “switch control” which allows you to operate the light with the wall switch or with the “exit” button on the control box. Press and release the “enter” button once on the control box to switch back to app/remote mode to control the light. When you press and release the "enter" button it will flash blue and rapidly click 4 to 5 times. You can then use the app and/or remote to control the light.
NOTE: Do not press and hold the "enter" button, this will put the light back into sync mode (flashing).
Issue 4: White variations on app are not working
The white LEDs on the Life-Bulb Smart Bulb are designed to only function at the whitest and brightest output. Therefore the white variations are not available on the app. To change the light to white use the “color” tab in the app or the remote.
Issue 5: Cannot get color modes on the app
Check to be sure you are on the color tab on the app.
Issue 6: Pool and spa bulbs are not synchronized
If your pool and spa bulbs are not on the same color mode or when you select a color mode they do not change together you will want to press the enter button on the control box and wait until you hear and see the lights flash quickly 4 to 5 times. You can then select a color on the app and the two lights will change together.