Troubleshooting tips for the most common issues.
If you have a Smart Wall Mount pool or spa light, please click HERE for troubleshooting
NOTE: The silicone ring that came with your light is for aesthetic purposes only. Its purpose is to prevent the edges of the light from marking the pool wall when the light is mounted. The ring is not designed to provide a watertight seal around the light and is not needed for the light to operate properly.
Issue 1: Light doesn't turn on
Reason 1: GFCI or circuit breaker has tripped
This can happen for many reasons. Check if the circuit breaker or the gfci (usually located close to the on/off switch) has tripped.
Reason 2: Your transformer isn't working. This light is 12 Volt and requires a transformer to be used with your 110/120V system. The transformer should be rated for at least 40 watts.
Reason 3: You already have a transformer. If you already have a 12V system and then install another transformer, this will not allow the light to function.
If you test the power coming out of your transformer and it is at least 12V, but the light still does not come on, try resetting gate light (steps below).
Issue 2: Remote is not changing color modes or working properly
If your remote is not changing the colors modes on your light, click here for remote control troubleshooting tips.
Issue 3: Light is stuck on red
If you notice that your light has changed to red and will not change to any other color you will need to reset your light using the power source that controls the light, such as a wall switch (not the remote control). If you do not have a wall switch you may have to use the breaker that supplies power to the light to reset it.
TO RESET YOUR LIGHT:
- Turn the light on for at least 30 seconds
- Turn the light OFF for 5 seconds
- Turn the light ON for 2 seconds
- Turn the light OFF for 5 seconds
- Turn the light ON for 2 seconds
- Repeat
Continue to turn the light OFF and ON until you see the colors change. This process may take up to 10 or more times before the light resets. Once you are no longer on RED, leave the light on for a few minutes. This will program and set the color for the next time the light is turned on.
If none of these fixes the problem, you will need a replacement and will need to submit a warranty claim.