MOST COMMON ISSUES:
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All 14 steps were not successfully completed for downloading and syncing the light to the app. Click on this link for the 14 steps and scroll down to "DOWNLOADING THE LIFE-BULB APP AND SYNCING THE LIGHT"
https://nomoregreen.zendesk.com/knowledge/editor/01HDS57VS0EPV9JB953ZAVMWG7/en-us?brand_id=11677022728333 - Bluetooth was not enabled for Life-Bulb app. Step 8.
- Permissions was not allowed access to the Life-Bulb app. Step 10.
- Locations was not allowed on the Life-Bulb app. Step 11.
If your Smart light isn't operating correctly we first need to determine if it is the light, control box or both not working. NOTE: The silicone ring that came with your light is for aesthetic purposes only. Its purpose is to prevent the edges of the light from marking the pool wall when the light is mounted. The ring is not designed to provide a watertight seal around the light and is not needed for the light to operate properly.
Here are some issues that may pertain to your situation and help to troubleshoot the problem.
Issue 1: Light doesn't turn on
Follow the below steps to determine why your SMART light is not coming on. NOTE: When installing the control box you must seal around the conduit and connectors on the top and bottom with silicone caulk to prevent water and moisture from getting inside the box. If not using conduit, you must seal the openings on both the top and bottom connectors where the cable comes out with a waterproof sealant. This prevents water, debris and insects from getting inside which will cause damage to the circuitry.
1) Check to see if your GFCI or breaker has tripped
2) Check to see if you have power coming into the SMART control box with a voltage meter. Power should be 110V going into the box.
3) Check to see if you have power coming out of the SMART control box with a voltage meter. To check for power you will need to disconnect the six colored wires going from the control box to the light. Set the meter to at least 24V on DCV. Touch the red probe on the voltage meter to the black wire coming out of the control box and touch the black probe to the grey wire. You should see a reading on the meter of 24V.
4) If you do not have power coming out of the SMART control box, open the box to see if water has leaked inside. Check to be sure the 6 colored wires are matching and are not loose in the wire nut. NOTE: Be sure to realign the gasket properly around the edges of the control box when reassembling for a tight seal.
5) Check the light itself to see if water has leaked inside
Issue 2: Light doesn't turn off with app and/or remote
If your light is connected to the app and you are able to change colors using the app and/or remote control but neither the app or remote will turn off the light you will need to contact our customer service team by clicking on this link to submit a request. https://nomoregreen.zendesk.com/hc/en-us/requests/new
Issue 3: Light is flashing white
This means the light is in pairing mode and waiting to be connected to the mobile app on your phone. Click HERE for instruction to sync your light to the mobile app. If you only want to control the light with the included remote control, you can wait approximately 3 minutes and the light will stop blinking (exit pairing mode) and then you can use the remote to control the light. However, if only using the remote, you should power off the light using the remote, not the main power switch. If you turn off the main power switch, then the next time you turn it on, it will go back to pairing mode.
Issue 4: Light will not go into pairing mode (flashing white)
To set the light to pairing mode you will want to turn the switch providing power to the control box on and off 3 times ending with the switch in the ON position. To do this, turn the switch ON, wait 1 second, then turn the switch OFF and repeat three times. Then wait approximately 5 to 10 seconds to see if the light starts to flash. If not, try the process again for 6 consecutive times ending with the switch in the ON position. If the light still will not go into pairing mode you will need to contact our customer service team by clicking on this link to submit a request. https://nomoregreen.zendesk.com/hc/en-us/requests/new
Issue 5: Light will not connect to Wi-Fi
NOTE: Please be sure you have successfully completed all 14 steps for downloading and syncing the light to the app per the instructions that came with your light. If a step was overlooked the light will not connect to the app when you try to "add device". If you feel a step has been missed you can delete the Life-Bulb app from your smartphone, download the app again and repeat the steps. If you no longer have the instructions that came with your light you can click on this link. https://nomoregreen.zendesk.com/knowledge/editor/01HDS57VS0EPV9JB953ZAVMWG7/en-us?brand_id=11677022728333
Both your smart phone and Smart Light Control System box need to be within Wi-Fi range. If you receive one of the below messages, your control box and/or smart phone is too far away from your router and is not picking up your Wi-Fi signal. Since the control box is now mounted to the wall you will need to move the router closer to your control box until it detects the light (device). If you are unable to move the router closer you will need to add a Wi-Fi extender or Mesh Network to expand the Wi-Fi signal.
1) “Network is unavailable, please check the network”
2) ” Life-Bulb” is not showing up on the app
3) “Device Adding Timeout” NOTE: If you receive this message it could also be due to an incorrect wi-fi password. The app will still try to connect the device even with an incorrect password. You will not receive an "incorrect" password notification. Exit out of the screen by clicking the "X" in the upper left corner of the screen. Click on "add device" again and enter the correct password".
If the error message continues you will need to do the following steps to verify that your password is correct.
1) Go to your Wi-Fi settings on your smartphone
2) Find your network name for the router
3) tap on the "i" in a circle on the right of the network name
4) Tap on "forget this device"
5) Tap on your network name under "NETWORKS"
6) Enter your password to reestablish the network
7) Try adding the device (Smart Light) again through the Life-Bulb app
Issue 6: Light will not turn on with the power switch
If you previously used your remote to turn off the light you will need to turn the light back on with the remote before you can use the on/off switch to sync the light.
NOTE: We recommend using the app to control the light verses the remote. Wi-Fi is a more reliable signal than the RF technology used by the remote.
Issue 7: Resetting your smart wall mount control box and light:
Turn the light off with the wall switch that provides power to the light (not the remote).
Delete the app from your phone by launching the Life-Bulb app and following the steps below.
- Tap on the three dots in the upper right under the "PLUS" sign
- Tap on "device management"
- Tap on the circle next to Life-Bulb
- Tap on the trash can icon "remove device" on the bottom
- Tap "confirm"
- Tap "done" in the upper right
You will now be back to the "Add Device" screen. Set the light to pairing mode by turning the wall switch that provides power to the control box on and off 3 times. To do this, turn the switch ON, wait 1 second, then turn the switch OFF and repeat three times. Then wait approximately 5 to 10 seconds to see if the light starts to flash white. If not, try the process again for 6 consecutive times. Once the light is in pairing mode tap "Add Device" on the app and follow the instructions to add the light.